At E Luggage Shipping, we prioritize repairing over replacing your product, promoting
sustainability and longevity. We're committed to fixing any damage caused by accidents or
regular wear and tear throughout the lifespan of your product. While customers are responsible
for the initial shipping cost, we cover the expenses for repair and return shipping.
Our objective is to restore your product to a functional, like-new condition, although some
repairs may be visibly apparent. We make every effort to match colors, threads, and materials
for the best results.
Types of Repairs
DIY Patches: For minor holes or tears, our gear-specific patches offer permanent solutions.
Simply file a claim, and we'll guide you through the process.
Mail-in Repairs: If your damage requires professional attention, we'll provide instructions on
mailing in your repair. From minor fixes to complex repairs, we've got you covered.
Extensive Repairs: In cases of extensive damage, such as zipper or panel replacements, we'll
provide a cost estimate before proceeding.
Guaranteed
We stand behind our products, ensuring durability and sustainability. If there's an issue with your
gear due to manufacturing defects, we'll replace it for the lifetime of the product. Our Warranty &
Repairs Team determines the product's functional lifespan, taking into account its usage and
wear.
Terms and Conditions
Our repair services are available to U.S. residents, with an average turnaround time of 3-6
weeks. To expedite your claim, ensure your product is clean and free of mold upon arrival.
International customers can reach out to our representatives for assistance.
I acknowledge that my warranty or repair claim must involve a clean product for resolution.
Contact:
[email protected]
